Terms of Service

These Terms are a binding agreement between you (the "Customer", whether an individual or an organization) and CourtStairs Inc. By creating an account, clicking accept, or using the service, you agree to them. You must be at least 18 and able to enter a binding contract. If you accept for an organization, you confirm you are authorized to bind it and that it is in good standing.

Service (or Platform): the CourtStairs AI legal-research tools (chat, meeting analysis, and phone calls). Input: what you or your Users submit. Output: what the Service generates in response. Content: Input and Output together. User: a person who interacts with CourtStairs under these terms, whether an individual or someone an organization adds to its account. Customer Data: the content you (or your Users) put into CourtStairs and the work you save there, such as your questions, uploaded documents, cases, and call recordings. It belongs to you, not to us. Order: a signed plan or enterprise order between you and us.

CourtStairs is an AI research assistant for Canadian law, operated by CourtStairs Inc. It returns AI-generated summaries of public Canadian law (statutes, regulations, and government-published court decisions) with citations you can use to verify the information. It is a research aid, not formal counseling.

Register with accurate information and keep your credentials secure. You are responsible for all activity under your account. An organization is responsible for its Users and for ensuring each User follows these Terms; admins manage seats and access. Tell us promptly about any unauthorized use, and we may suspend an account we believe is compromised or misused.

Use CourtStairs lawfully and in good faith. Do not: scrape, bulk-download, or use automated means to extract our content; reverse-engineer, probe, or test the security of the service, or introduce malware; upload someone else’s personal or confidential information without rights, or upload highly sensitive data (such as health, financial-account, or government ID numbers) unless necessary and consented (we are not HIPAA or PCI certified); use Output to give legal advice to third parties; or copy, resell, or build a competing product from CourtStairs or its data. You are responsible for your Users’ compliance.

You (or your organization) own your Input, your Customer Data, and the Output you receive. You grant us a limited licence to host and process them only to provide and improve the service for you. You represent that you have the rights and consents needed to provide that data. We do not use your private content to train public AI models, and we handle it as described in our Privacy Policy.

When you use CourtStairs for an organization, you control the Customer Data and we process it on your behalf as your service provider (processor). Our Data Processing Addendum (DPA) governs that processing and is available at courtstairs.com/dpa or on request. We handle personal information in line with Quebec Law 25 and PIPEDA.

We and our licensors own CourtStairs: the platform, software, models, and our curated legal database, including the selection, arrangement, and enrichment of the materials and citations we provide. We grant you a limited licence to use the Output in your own work, but you may not claim rights in, copy, or redistribute that database or its structure. The underlying statutes, regulations, and decisions remain the property of their official publishers.

We welcome ideas and feedback from our users. If you choose to share suggestions with us, we may incorporate them into the service, and no compensation will be owed for their use.

Each party will use the other’s non-public information (including your Customer Data and our non-public technical or business information) only to provide or use the service, and will protect it with reasonable care. This does not cover information that is or becomes public, was already known, is independently developed, or is lawfully received from someone else.

CourtStairs relies on third parties (for example, AI model providers, our voice provider, hosting, and payments), provided "as is." An outage, change, or discontinuation of a third-party service is not our responsibility and does not entitle you to a refund, as long as the core service stays substantially available.

Paid plans, Orders, top-ups, renewals, and cancellations follow the plan you choose. Prices are in Canadian dollars and exclude applicable taxes. Provide a valid payment method; non-payment may lead to suspension. Except where the law (including Quebec consumer law) requires, fees are non-refundable, including for unused time. Raise any billing dispute within 30 days of the charge. Overdue amounts may accrue interest at 1.5% per month (18% per year), or the maximum the law allows, whichever is lower.

CourtStairs is provided "as is" and "as available." To the extent the law allows, we make no warranty that answers are accurate, complete, current, or fit for a particular purpose, or that the service will be uninterrupted or secure. AI has inherent limitations, and third-party materials are the responsibility of their providers. Some jurisdictions do not allow certain disclaimers, which then apply only as far as the law permits.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, and our total liability for any claim is limited to the greater of the fees you paid us in the 12 months before the claim or CAD $100. These limits do not apply to your payment obligations, your misuse of our intellectual property, either party’s indemnification duties, or fraud or willful misconduct. Nothing here limits liability that cannot be limited by law, including the rights of Quebec consumers. These limits and disclaimers are an essential part of our agreement and apply even if a limited remedy fails its essential purpose.

You will cover claims, losses, and reasonable costs arising from your misuse of CourtStairs, your Customer Data or Input, your breach of these Terms, or your reliance on an answer without verifying it. In turn, we will defend you against a third-party claim that the Platform itself infringes that party’s intellectual property, except where the claim arises from your misuse, your content, or combinations or changes we did not provide. The party seeking indemnity will give prompt notice and reasonable cooperation.

These Terms apply from when you first accept them until terminated. You can stop using CourtStairs anytime. We may suspend or terminate for breach, non-payment, or risk to the service or others, with notice and a chance to cure where practicable. On termination your right to use the service ends, and we delete Customer Data on the schedule in our Privacy Policy (within 30 days of account closure) except records we must keep by law. Sections that should last by their nature survive.

Paid organization or enterprise plans may be governed by a separate signed Order covering seats, data residency, service levels, and support. If an Order conflicts with these Terms, the Order prevails for that Customer.

We may update these Terms; for material changes we will notify you in the app or by email before they take effect, and continued use means you accept them. If any part is unenforceable, the rest still applies. These Terms (with any Order) are the entire agreement about the service. You may not transfer your rights without our consent; we may transfer ours in a merger, sale, or reorganization. Our not enforcing a term is not a waiver. Neither party is responsible for delays beyond its reasonable control. The parties are independent contractors. We send notices by email or in-app; send formal notices to support@courtstairs.com. Except for the indemnified parties named above, these Terms create no third-party beneficiaries. You confirm you are not on a Canadian or US sanctions or denied-party list, and you will not use CourtStairs in violation of any export, sanctions, or trade-control laws.